FAQ

Frequently Asked Questions

All facilities are in operation respecting the capacity set by the legislation and the implementation of measures to reduce contagion. Except the disco, Aquamarina and kiosk.Due to exceptional restriction measures, from November 13, 2020 these facilities will remain closed:
– Marina Park
– Fair

In addition, access to the SPA will be reduced to 30% capacity and prior reservation will be necessary by calling 965419793

Restaurant: meetings of up to 6 people and closing at 23:00

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All our sanitary blocks are in operation, as of 07/09/20, sanitary block 2 will be closed. Like the rest of the facilities, they have a reduced capacity. We count on your help to respect this capacity when directed by our staff.

Our strict cleaning protocols have been reinforced with the use of new products and an increase in the frequency of cleaning them.

Our strict cleaning protocols have been reinforced with the use of new products and an increase in the frequency of cleaning them.

Yes. For any questions you can consult the information provided by municipal and tourism services clicking here

Yes. It is opened during its normal hours. Here you can check the schedules

Control of capacity in the access: at the entrance, you will be given hydroalcoholic gel for hand disinfection.
The contact surfaces (sunbeds, shower buttons and floor) will be disinfected by our staff on a regular basis. There will also be the possibility tat each client can disinfect the sunbeds with products at their disposal before use.
Maintenance of water treatment protocols guarantee the quality of the bath water by carrying out several daily controls.
At the moment the maximum capacity is not reached. If at any time we have a higher capacity, we have prepared an application for prior reservation and access management 

Yes. Outdoor activities and  reduced groups d. Check our weekly program HERE

Hydroalcoholic gels have been installed in all accesses
Points have been marked to respect social distance throughout the premises.
Capacity has been defined in the facilities.
Cleaning porotocols have been tightened
Use of masks where the safety distance cannot be maintained
Training for employees in preventive measures and new work methods
Check our informative dossier HERE

We have reinforced our cleaning system, the bungalows are ventilated during 24 hours from the last stay and then it is thoroughly cleaned with approved COVID neutralizing products. The dishes will be cleaned in the dishwasher at more than 60°.All bedding and towels are cleaned at more than 60°, the guarantee is total.

 
 

The acces of visits will depend on the occupation and capacity of the movement.Check with our reception department

Yes, the supermarket is open every day of the week including holidays.
Check them HERE.
 

Yes, they have been in operation since June 15. Always respecting the capacity, the safety distance and the instructions of our staff. A class reservation and access system has been established. More info and reservation of classes by phone by calling 965 419 793

RESOLUTION of July 17, 2020, of the Councilor for Universal Health and Public Health ALL PEOPLE (except those under 6 years of age) ARE OBLIGED to use the mask AT ALL TIMES on public roads, in open air spaces and in closed spaces for public use or open to the public. The use of the mask WILL NOT BE MANDATORY in the following cases: During the practice of physical activity or any other activity with which its use is incompatible. In children’s and youth leisure activities while staying with the stable coexistence group. In the spaces of nature or in the open air outside of population centers, beaches and swimming pools, as long as the influx of people
 
The work of the Amphitheater is well advanced, but due to all this situation its construction has had to stop and it has not been possible to arrive on time. We hope to have it ready for the 2021 season as long as the COVID situation allows it..
 
 
Yes, they are open at normal hours. Always respecting maximum capacity, safety distances and following the recommendations of our staff. Check the schedules HERE
 

The work of the amphitheatre is quite advanced, but due to this situation its construction had to be stopped and it will not be possible to finish on time